Resbit v1: A Customer Booking Experience Built for Real Hospitality
Resbit v1 is here — built around one priority: the customer booking experience. From the first click on your public booking page through rescheduling and refunds after checkout, every part of the product is designed to help guests complete more on their own.
Five booking flows in v1
We wrote about why one booking flow was never enough. v1 ships five distinct flows, each shaped around how guests actually approach that type of purchase:
- Activity — group size and options for shared experiences like private pool sessions
- Ticket browse — scheduled sessions, tours, and day passes with fixed time windows
- Overnight — date-range selection for cabins, RV sites, tent sites, and other lodging
- Appointment — one-on-one services such as massage, with provider and time selection
- Resource browse — equipment rentals where guests pick a specific kayak, paddleboard, or other resource
A hot spring might use all five on one property. A campground might use overnight and resource browse. Each flow matches the booking — not the other way around.
Self-service after the booking
A strong booking flow is only half the customer experience. What happens after checkout matters just as much — and it is where most software still routes guests back to your front desk.
The manage-booking page keeps customers self-sufficient:
- Automatically enforced refund policies — guests see exactly what they are eligible for based on your rules, which prevents guests from demanding exceptions your policy does not allow
- Automatic rescheduling — customers move their booking to an open slot on their own, with no employee involvement
Your policies stay consistent. Your team spends less time fielding refund and schedule requests, and more time on guests who are actually on property.
One platform for mixed hospitality
v1 also brings hourly services, rentals, merchandise, and overnight stays together in one checkout — the unified platform we outlined when we introduced Resbit. See the full feature set on our features page.
Built on our own properties
We are not shipping v1 from a roadmap slide. We run Resbit every day at our own hot springs and with close local partners — handling real hourly bookings, real rentals, real overnight stays, and real customer self-service requests. Read more on our about page.
Get started
Resbit v1 is available now. Request a demo to see the platform with your property in mind, or sign up and start configuring your resources, services, and booking page.
Questions? Reach us at spencer@resbit.io.